Privacy Policy

Last updated: 07/23/2025

This Privacy Policy describes how Raysport (the "Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on raving-rhino.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, website visitor, or any other person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly to us through our Services may include:

• Basic contact details, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions.
• Purchase information, including items you view, place in your cart, or add to your wishlist.
• Customer support information, including information you choose to include in communications with us, for example, when sending a message via the Services. Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing those features.

Information We Collect via Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and account, including device information, browser information, network connection information, your IP address, and other information relating to your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank information, credit or debit card details, billing address) to process your payments to fulfill your orders and provide you with the products or services you have requested, as part of our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not responsible for the policies or practices of these third parties. For more details, see the Third-Party Websites and Links section below.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications by email, text, or mail, and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate, or act regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for the security of your account credentials. We strongly recommend not sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating with You. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be responsive to you, to provide efficient services, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with our Shopify-powered store, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), perform analytics, and better understand how users interact with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and elsewhere on the web.

Most browsers accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies via your browser settings. Note that deleting or blocking Cookies may negatively impact your user experience and cause some Services features and functionality to not work properly. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for the purposes set out in this Privacy Policy. These circumstances include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising with third-party services.
• Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct us, ask us, or otherwise consent to us sharing certain information with third parties, such as for shipping products to you, or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our group of companies, in our legitimate interest to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by an *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Your Personal Information":

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, purchase information, and customer support information
• Internet or other similar network activity, such as Usage Data
• Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information for purposes of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined under applicable law) personal information in the past 12 months for advertising and marketing purposes, as follows:

• Personal Information Category Recipient Categories
• Identifiers such as basic contact details and certain order and account information Business and marketing partners
• Commercial information such as records of products or services purchased and purchase information Business and marketing partners
• Internet or other similar network activity, such as Usage Data Business and marketing partners

User-Generated Content

The Services may allow you to post reviews of products and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to anyone.

We do not control who has access to information you make available to others and cannot ensure that parties who have access to such information will respect your privacy or secure it. We are not responsible for the privacy or security of any information you make public, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or a third party. Our inclusion of such links does not imply, by itself, endorsement of the content on these platforms or their owners or operators, unless otherwise disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may deny your request as permitted by law.

• Right to Access / Know. You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

• Right to Deletion. You may have the right to request that we delete personal information we maintain about you.

• Right to Correction. You may have the right to request that we correct inaccurate personal information we maintain about you.

• Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Opt Out of Sale or Sharing or Targeted Advertising. You may have the right to direct us not to "sell" or "share" your personal information or to opt out of processing your personal information for purposes considered "targeted advertising" as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will treat this as a request to opt out of "sale" or "sharing" of information for the device and browser you use to visit the Site.

• Right to Limit and/or Opt Out of Use and Disclosure of Sensitive Personal Information. You may have the right to direct us to limit our use and/or disclosure of sensitive personal information to what is necessary to provide the Services or goods reasonably expected by an average individual.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.

• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw your consent.

• Appeal: You may have the right to appeal our decision if we deny your request. You can do so by responding directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, and you may unsubscribe from receiving these emails at any time by using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity, such as your email address or account details, before providing a substantive response to the request. As permitted by applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable period as required by applicable law.

We use Shopify advertising services, such as Shopify Audiences, to help personalize the advertising you see on third-party websites. To restrict Shopify merchants using these advertising services from using your personal information for such services, please visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us at the details below, or to file your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside of the country where you live, including in the United States. Your personal information is also processed by staff, third-party service providers, and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contract issued by the competent UK authority where applicable, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available rights, please call +33787895986 or email us at support@raysport.com or contact us at RAYSPORT (T/N: 829531847), 06100, 103 Ave Cyrille Besset, Nice, France.